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1. Why iMOZI?
Once you've rented from us, we believe you'll be hooked. iMOZI kiosks are fun to use, easy, fast and convenient. We offer the best DVD rental rates as well as a wide title selection, and are conveniently located.
2. How do I create an account?
Simply approach the kiosk, touch the RENT & BUY button, and then swipe your credit card. When prompted enter the postal code associated with your credit card; create your 4 digit pin number, and enter a valid email address. Easy as 1.2..3…
3. How do you pay for movies?
iMOZI accepts Visa and MasterCard only. All transactions and prices are in Australian dollars.
4. Where and when do I pay for the DVD rental?
The credit card that you used to rent the DVD will be charged only after you return the DVD to the kiosk you rented it from. All transactions and prices are in Australian dollars.
5. How are rental charges calculated? What happens if I don’t return my DVD right away?
Each rental period will begin immediately after the DVD(s) are dispensed. You have until 7 pm the next day to return the DVD(s) before an extra night’s rental period starts. Each additional extra night is charged at $0.98 tax included per night. Customers will be charged the daily rental rate for the first rental period (first day) and $0.98 per day thereafter up to a maximum of $39.95 tax included, after which the rental will be converted into a purchase and the DVD is yours to keep. All transactions and prices are in Australian dollars.
6. How many DVDs can I rent at a time?
You can rent as many as five DVDs at a time and return them whenever you like.
7. When are the kiosks updated with new releases?
Each week new titles are added.
8. What will happen if I lose the movie or DVD case?
For a lost movie, the credit card that you rented the movie with will be automatically charged $39.95 including GST. All transactions and prices are in Australian dollars. For a lost DVD case or a damaged security tag please call Customer Care at 1-300-762-752.
9. What do I do if my DVD is unplayable or the wrong DVD is in the case?
Please contact our Customer Care at 1-300-762-752. They will resolve your issue or give you a refund for your rental; we understand how annoying a scratched DVD can be!
10. What do I do if the DVD Rental kiosk won't accept my returned rental?
Please verify that your DVD is in the case and that the security tag is intact. If that does not resolve the problem contact our Customer Care at 1-300-762-752. They will resolve your issue and give you refund for any extra charges incurred.
11. What if my credit or debit card is charged incorrectly or my credit or debit transaction is denied?
Please contact our Customer Care at 1-300-762-752. They will resolve your issue and refund you for any extra charges incurred. If you have the last four digits of your credit or debit card available for verification, we can quickly access your account and go through the correction process.
12. Is my credit card number safe? What is the credit card security?
We use the most secure method of credit card transactions. Your credit card number is not stored locally and is encrypted in all transactions going to and from the bank.
13. Why do you ask for my postal code and my e-mail address?
We match your zip code to the credit or debit card billing records as an additional security measure beyond our encrypted software. Your e-mail address lets us provide you with an electronic receipt, access to the web reservation system and it allows us to send you special promotions in the future. Your e-mail address will not be sold or shared with any other contacts.
14. Can I rent movies online for pick up at a kiosk?
Simply visit a store and sign up at an in-store kiosk. An Email address must be submitted in order to use the Web Reservation System. You will automatically receive an email inviting you to use the new online system. Just follow the instructions outlined in the email asking you to set up a password for your Web Reservation account. The password can be different than your in-store password.

The web reservations site requires Flash Player 8 or later.If you can not view this site you probably need to update your system with this plug-in for your browser. The installation will take less than a minute and it will be completely free of charges.

Please click the following link to download Flash Player 8: www.adobe.com/go/getflashplayer
After the installation please reload our Homepage.
15. I did not receive an activation email how can I use the Web Reservation System?
1. Select “Rent Now”. While on the Log In screen, type in the same email address you supplied when you created your account at the kiosk.

2. Click on the "Activate Online Account" Button. You will receive an email instructing you to activate your Web Reservation account.

3. Just follow the instructions outlined in the email asking you to set up a password for your Web Reservation account. The password can be different than your in-store password.
16. What if I don't have an email address?
If you don't have an email address you can not login to the Web Reservation System. You can view the movie information, but you will not be allowed to reserve any items.
17. I reserved my movies on the Web Reservation System, now how do I pick them up?
Collecting your reserved DVD(s) is quick and simple. At the kiosk, touch the RENT & BUY button then swipe your credit card (make sure it's the one you used to open your account). The reserved DVD’s will already be in your shopping cart. Press the checkout button and the DVD will be dispensed. Your account is only valid at the kiosk where you originally signed up.
18. Why do I need to bring my credit card to the store when picking up my Web Reservation?
We ask you to present the credit card you used to make your Web Reservation to protect you against fraudulent use and to validate your identity when picking up your selection(s). Unfortunately, your DVDs will not be released to you without the credit card. You will either need to return back to the store before the expiration time on your reservation receipt with the credit card or you can log in to an in-store kiosk to pick up your selection(s).
19. How long do I have to pick up a movie after I reserved it Web?
The expiration time for your reservation(s) is 6 hours from the moment you click “reserve”. After the expiration time, your reserved movies will be released for another customer to rent. Reservations never expire when the store is closed, but are extended if necessary to a maximum of 3 hours after the store next opens. For example, assume the store hours for a particular location are 8:00 am – 9.00 pm. If a reservation is made at 4:00 pm it would normally expire at 10:00 pm, but since the kiosk is unavailable for the complete 6 hour period the reservation will be extended until 11am Saturday morning (3 hours after store opens at 8:00 am).
20. What happens if I don't pick up my movie?
If you fail to pick up 3 Web Reservations at the kiosk, your online access will be suspended. We ask that you kindly contact Customer Care.
21. The title I want is out-of-stock. Can I be notified when it'll be available for rent?
If a particular title is out of stock, you can click on the Wait List button; this is a special feature which will send an email notification to you when the title is back in stock and reserves it for you for a period of 6 hours in your Reservation Page. The "Wait Listed" title will be placed in your Reservation Page and will be noted as "Pending" until it is available.
22. I changed my mind, how can I cancel a Web Reservation?
You can cancel your reserved movies online or at an in-store kiosk. In the store, log into your account and hit the Shopping Cart button. You can remove any items in your cart that are waiting to get picked up for check-out. Similarly, you can log into our account on the Web Reservation System, go to your Reservation folder, and cancel the reservation.
23. How do I update my account information?
You can always access the personal information you have provided by visiting an in-store kiosk and going to Your Account page. You can make changes to your email address, billing zip code and in-store password to your account anytime. You must be signed in to access your account.
24. What do I do if I've forgotten my password?
You can change your Web Reservation System password online. Just click on the Account menu option and select Change Password. We will be able to issue a new password to you.

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